Privacy Policy

Effective November 11, 2026

This Privacy Policy explains how Paschall Air Conditioning & Heating ("we," "us," "our") collects, uses, and shares information when you visit www.paschallairheat.com, request service, contact us, or communicate with us.

Information we collect

We collect the information you give us when you call us, submit a form on this website, or schedule a visit: your name, phone number, email address, service address, appointment preferences, and details about the service you need. If you call or text us, we may also keep the content and history of those communications.

Our website and service providers may automatically receive technical information such as your IP address, browser and device type, referring page, and pages visited.

How we use information

Respond to questions and service requests.
Schedule, confirm, and provide heating and air conditioning services.
Send estimates, appointment reminders, job updates, and customer care messages.
Operate, secure, and improve our website and services.
Comply with legal obligations.

Text messaging (SMS)

If you opt in by checking the optional SMS consent box on our website form, Paschall Air Conditioning & Heating will use your mobile number to send SMS service request updates, appointment reminders, scheduling messages, and customer care messages. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or call us at (817) 234-9333. Consent is not a condition of purchase.

We will not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business (for example, website hosting, scheduling, payment, and messaging providers), who may use it only to provide those services to us, or when required by law. All of the above excludes text messaging originator opt-in data and consent, which is never shared with any third party.

Cookies and analytics

Our website uses cookies and similar technologies for core functionality and aggregate traffic analytics. You can control cookies through your browser settings.

Data retention and security

We keep information for as long as reasonably necessary for customer service, recordkeeping, and legal compliance. We use reasonable safeguards, but no internet transmission or storage system is completely secure.

Your choices

You can opt out of text messages at any time by replying STOP. To ask us to access, update, or delete your information, contact us using the details below.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The effective date above shows when this version took effect.

Contact us

Paschall Air Conditioning & Heating
P.O. Box 191, Keller, Texas 76244
(817) 234-9333
office@paschallairheat.com